1. Data Collected
When you use the platform, account information, business information, integration data, communication data, usage logs, and automation scenarios may be collected.
Legal
Privacy Policy
Learn how your personal data is collected, used, and protected.
2. Purposes of Data Use
Data is used to provide services, run integrations, maintain security, provide technical support, and fulfill legal obligations.
3. Data Protection Mechanisms
Data security is ensured with encryption, HTTPS, OAuth 2.0, access controls, and regular security updates.
4. Retention and Deletion Policy
Communication records can be deleted through the platform. Account information is retained until the account is closed; some records may be kept longer due to legal requirements.
5. Sharing with Third Parties
Limited data sharing may occur with integration providers, voice call and AI services, payment processors, and within legal obligations.
6. Cookies
Four categories of cookies may be used on the site: (i) Necessary — required for session management, security, and core functionality, and cannot be disabled; (ii) Functional — remembers preferences such as theme and language; (iii) Analytics — measures site usage with Google Analytics; (iv) Marketing — used for ad performance and retargeting. Analytics and marketing cookies run only with explicit consent. You can change your preferences at any time via the Cookie Preferences link at the bottom of the page or through your browser settings.
7. User Rights
Applications for access, correction, deletion, objection, and data portability rights can be made via destek@candit.ai.
8. Children's Privacy
The platform is not intended for users under 18 and does not knowingly collect data without parental consent.
9. Changes
The policy may be updated from time to time. Significant changes are announced via email or platform notification.
10. Contact
You can reach destek@candit.ai for privacy-related questions.